When your customer arrives in a foreign destination, he or she expects to be able to use all the services normally available in their home network, regardless of whether they have a Prepaid or Postpaid subscription. Nothing, creates more customer dissatisfaction than poor service quality when roaming. Why take the chance of losing customers and revenue, when you can simply test the performance of your roaming partners in more than 70 global destinations?
PT. Excelcomindo Pratama used Global Roamer since 2010 until now.
Customers demand and expect a high quality and reliable service from their chosen network operator, and a similar seamless experience regardless of where they are currently in the world. Therefore a permanent surveillance of the roaming networks is indispensable, but extremely complicated due to the lack of operational visibility of the roaming partners networks.
The Global Roamer allows you to verify that all services are available to your roaming customers worldwide.By means of the SIGOS GmbH SIM Multiplexing technology, your SIMs are capable of being virtually transmitted to any of our global network of remote test stations, where real services are performed. In this way, many user profiles can be rapidly tested all over the world without a single SIM card ever having to be physically shipped to the remote test locations, or the time consuming effort of roaming partner cooperation. Tests can be generated on an individual immediate ad-hoc basis, or a fully automated group of tests via the flexible test case scheduler. Everything is under your control without the need to request external assistance of course, sophisticated reporting facilities enable the visualization of the results, which can be generated at any required time or sent periodically via email.
