Testing roaming in isolation without reference to network performance indicators of other networks can lead to prolonged reaction time and revenue loss. Mobileum’s Roaming Performance Intelligence is a Software as a Service solution supported by GlobalRoamer , an active testing platform that generates big data measurements. The Single Service Indicator (SSI) is in line with GSMA IR.81 definitions and assesses Voice, SMS, and HTTP data.
Our Roaming Performance Intelligence (RPI) solution is a unique KPI measurements methodology based on thousands of daily QoS tests run through our GlobalRoamer test platform, which covers 98% of the globe, i.e. almost 800 networks worldwide, and supports 2G, 3G, LTE, CSFB, VoLTE, IoT, 5G, and Emergency Services. Real mobile traffic can be generated and tested anywhere, anytime, by virtualizing any SIM to any location in the globe, using our SIM card pool with over 400 MVNOs.
Roaming Performance Intelligence is a solution available to Mobileum customers, who can have access to all performance data through a single subscription valid for 12 months. Customers can use their GlobalRoamer® account to execute their own tests to generate comparable data. The KPI reference values for each network are provided for the last 7 days' and a minimum of 28 samples are available. This value corresponds to an average of 4 tests per day, a reasonable minimum sample to have relevant data. The KPIs are mostly oriented to the roaming experience and focused on calls originated and terminated in roaming.
Mobile network operators (MNOs) can choose from a wide range of aggregated data, which they will retrieve for comparison against their current performance results. MNOs using the service can simply pick their current results from the “My Data” tab, and immediately start getting performance benchmark metrics against the reference data generated by every GlobalRoamer user executing tests in any given mobile network.
Mobileum’s Roaming Performance Intelligence tool allows customers to look beyond their test results and compare with other peer averages available on GlobalRoamer. The results are presented via web-based dashboards with benchmarking charts, including the last 7 days trend. They enable clients to distinguish between general poor performance and solvable issues. We offer unique benchmarking information for Operational and Roaming Management teams.
RPI is a unique reporting tool that can be used to compare the MNO results per county, or per roaming partner, against a reference value, where both “Average” and “Best-in-Class” values are presented. Our dashboards give key insights into roaming quality across all mobile operators worldwide to compare your customer’s experience against our data. This unique benchmarking information on current partners and ‘forbidden` roaming partners allow you unique insights to reevaluate your roaming strategy.
Mobileum’s Roaming Performance Intelligence solution offers Single Service Indicator (SSI) in line with the GSMA IR.81 definitions and uses measurements such as KPI duration, MOS values, failure ratio, case aggregation, and incident count to determine an SSI value ranging between the upper and lower scoring.
SSI is defined as follows:
❖ Voice is calculated using an algorithm based on percentages of MOS, CLI, and PDD
❖ SMS is calculated using an algorithm based on percentages of SMS success ratio and end-to-end delivery time
❖ HTTP data is calculated using an algorithm based on percentages of PDP activity, download rate, and HTTP session completion
❖ Network Accessibility KPIs include Location Update Duration and PDP Context Activation Duration. The Success Rate is not included intentionally as this can produce false results due to the steering of roaming.
The Roaming Performance Intelligence (RPI) dashboard enables customers to display the results per geographical area and per country operator. The results originated in each mobile operator are displayed in every dashboard and they can be filtered by different call scenarios and technologies, or any combination of them. Furthermore, it is possible to limit the reference data to the Home Region (HPLMN + neighboring countries).
Dashboards can be accessed individually or on an aggregated level and from there go directly to any service dashboard and type of network access. The high-level dashboard allows customers to drill down to a specific service at the operator level.
Mobileum’s Roaming Performance Intelligence dashboards offer a drop-down menu to navigate and choose the filters, whose reference is always the selected network. If no filter is selected all results are shown.
Available filters are:
❖ MOC Home: originated calls with SIMs of the same network
❖ MOC Roaming: originated calls with roaming SIMs
❖ MTC Home: calls terminated to any network only to SIMs of the same network.
❖ MTC Roaming: calls terminated to any network only to roaming SIMs.
❖ 2G: includes all calls (voice, data and, SMS) executed in GSM in the selected network
❖ 3G: includes all calls (voice, data and, SMS) executed in a UMTS, including any HSDPA, in the selected network
❖ 4G applies only to data calls generated in an LTE network.
❖ Home Region: show data from the HPLMN and the surrounding countries
When it comes to the benchmark, you will want to go the last mile on data accuracy. Mobileum’s GlobalRoamer® internationally installed testing system is GSMA compliant, running a combination of hardware and software with a worldwide footprint of test probes, entirely managed, maintained, and owned by Mobileum. Mobileum physical probes are connected to the cloud platform to initiate and/or terminate test calls and produce the latest and the most up to date performance metrics.
Our end-to-end active testing platform for roaming supports 2G, 3G, LTE, Circuit Switched Fallback (CSFB), VoLTE, IoT, 5G and Emergency Services. SIMs from operators worldwide can be virtualized to any location in the globe to generate real mobile traffic volumes for evidence. Mobileum’s SIM card pool consists of over 400 MVNOs.
